Privacy Policy

As a PR company, we know the value of communications – that’s why we want to give you the peace of mind that, if you choose to provide us with your personal information, you’re trusting us to act safely, securely and responsibly with the data you provide to us.

This Privacy Policy is our promise to you – it describes how we collect, use and store the data we collect from (or about) you.

What information do we collect?

The Building Relations website ( collects both personal and non-personal data to enhance your interaction with our website.

Non-personal data

By using the Building Relations website, we may automatically collect non-personal data about your viewing habits, including (but not limited to):

• How our users interact with our website, including number of sessions and duration of time on our website
• Whether you are a first-time or a returning user
• Information about the device you’re using to access our site, including hardware, software, model and browser information
• Whether you accessed our website directly through another third party (including a search engine)
• General location information, for example what country/region you accessed our website from.

Any non-personal information is categorised as such because, although the data is relating to your viewing habits, it’s completely anonymous and contains no personal data that could reveal your identity. This information is captured through cookies, which records all internet usage via a numerical identifier that keeps your identity completely anonymous. You can read more about our cookie policy here.

We use Google Analytics to collect non-personal data:

• Google Analytics – To get the most from our website, Building Relations uses a third-party service called Google Analytics to collect information such as website visitor behavior patterns and user journeys when on our site.

This contains no specific or private information about you – it uses your browser’s anonymous numerical identifier to capture and record your usage data. You can read more about this in our Cookies Policy.

If you don’t want Google to collect data for use on their Google Analytics software, you can install the Google Analytics Opt-Out Browser add-on here.

Personal data

You are not obliged to give Building Relations any personal information in order to use our website. However, we do collect some basic details from those who make a specific request for brochures or other general enquiries. This includes (but is not limited to):

• your name
• address
• telephone number
• email address
• postcode

We may use your personal data for the following:

• Answering Queries
First and foremost, Building Relations use your personal data to contact you regarding the initial query you submitted via our website.

• Updates
After this time (and with your express permission), we may add you to our mailing list, At several points throughout the site, you may be presented with an option to receive occasional information on products, services, and special deals which we think will be relevant to you.

Out of respect for the privacy of our users, we operate an ‘opt-in’ mailing list subscription policy, so we won’t sign you up for anything without your express permission.

All emails from Building Relations will include an “unsubscribe” option allowing the recipient the opportunity to advise us that they no longer wish to receive any further messages from Building Relations.

• Service Announcements
On rare occasions it is necessary to send out a strictly service-related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, although they can deactivate their account. However, these communications are not promotional in nature.

• Improvements
Building Relations is committed to improving the service and information we are able to provide our users. We are therefore continually seeking ways of improving and upgrading this website. With this in mind, we reserve the right to change the way this site operates and how we process information. However, we will continue to respect the privacy and preferences of all users of this website.

We may also ask some further, voluntary questions so we can gain a clearer understanding of our users’ exact requirements and preferences. These details are stored electronically and can be reported on by website administrators at Building Relations.

After fulfilling any specific request, we will not contact you again (unless you have given us permission to do so) with any other information, although your details will be retained on our records for statistical purposes only. (See our ‘Active Opt-In section below).

Active Opt-In

At Building Relations, we want to stay ahead of all relevant Data Protection regulations. That’s why, in line with the General Data Protection Regulations (GDPR), we have now made sure that each and every form on the Building Relations website which requires personal information has an active opt-in.

This means that, instead of relying on a tick box to say you don’t want to receive ongoing communications from Building Relations, we operate an active opt-in policy, which means that you’ve got to actively tick a box when submitting an online form to you give Building Relations your express permission to contact you with marketing materials and further updates.

You can still submit an enquiry without actively opted in – this just means that Building Relations will use your information for its intended purpose, and your information will be permanently deleted once the enquiry has been actioned (unless you at that point give us your explicit permission to retain your information).

Please note: under the Data Protection Act, you have the right to withdraw your permission at any time (even if you have actively opted in), at which point we will delete any information we hold on you.

How does Building Relations protect customer information?

UK Data Protection Legislation means we follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access.

a) We ensure that any personal information we keep is as accurate as possible. This may include using third parties to check and improve name and address data.

b) Under the Data Protection Act you may request details of personal information we hold about you. Please send such requests to:
Marketing Department
Runnymede Malthouse
Malthouse Lane
TW20 9BD

Please note: a small administration fee may be payable for this service. If you believe that any information we hold about you is incorrect or incomplete, you should write without delay to us on the address above. Any information, which is found to be incorrect, will be corrected promptly.

Will Building Relations disclose the information it collects to outside parties?

Building Relations will not sell, trade or rent your personal information to others unless you have given us your permission. With your permission, we will only share the information with carefully chosen, reputable and trustworthy third parties.

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